Frequently Asked Questions
I'm about to place an order...
I've placed my order and have some questions...
Mr order has arrived but there may be a problem...
We’ve streamlined the ordering process on our website for your convenience. Simply select your preferred blinds, input your measurements on the following screen, and with just a click, you can instantly view the price, delivery times, and technical specifications. Add the selected blinds to your order basket seamlessly on the same screen. Should you have any specific requests or need additional assistance, don’t hesitate to reach out on info@blinds-portal.co.uk. Give it a try on our shop page.
To view prices for specific blinds, just click on your preferred blind, enter your measurements on the subsequent page, and you can even populate your order basket without completing the checkout to preview the total order cost. Give it a try from our shop page. Alternatively, feel free to reach out to our amiable sales team either through live web chat or email.
Explore a plethora of measuring tips and guidance in our convenient measuring guides, offering insights on proper measurement techniques. If you’ve already consulted the guide and still require assistance, reach out to our approachable sales team via our live web chat or by contacting us directly.
Our trade division specializes in supplying blinds for a diverse range of businesses and projects. With our UK-based manufacturing capabilities and substantial buying power, we are an ideal partner for refurbishment and fit-out projects. Whether you require window dressings for care homes, schools, student accommodations, offices, shops, or rental properties, our product range caters to the diverse needs of your business. We offer larger sizes and customizable finishes. As an exclusive online retailer, we can provide the best prices, including special business-to-business deals. Simply send us a preliminary email to discuss further – info@blinds-portal.co.uk.
No, you can have a different billing and delivery address. When you’re completing your order, just tick the ‘Use a different billing address’ box. A separate form will pop up, allowing you to enter a separate billing address.
If you wish to make changes to your order, please contact us at your earliest convenience and within 24 hours of placing the order to facilitate prompt processing of your amendment. Please note that modifications cannot be made once production has commenced for made-to-measure items.
All orders are dispatched from within the United Kingdom. Our products are proudly made to measure in the UK, using the best quality materials and employing experienced manufacturing techniques to ensure the highest standards in craftsmanship and durability.
We’ve crafted user-friendly, step-by-step installation guides in PDF formats to make the process of fitting your new blinds, curtains, shutters, or curtain poles a breeze. These guides will be emailed to you upon dispatch of your order. If you’d like to preview our installation guides ahead of time, you can click here.
Should you have any additional questions about the installation process, don’t hesitate to reach out to our dedicated team. You can connect with us via WebChat on our website or click here to send us an email.
Feel free to contact us through our live web chat or via email at your convenience.
We offer no cancellation right for our custom-made and made-to-measure products, which includes any blinds and any other made to order products on our website, unless otherwise advertised. This is because when your order is received, the production process begins almost immediately and the goods are manufactured to your specifications.
Not an issue, we’ve got you covered. Simply let us know the specific parts you require, and we’ll organise the replacements for dispatch to you as soon as possible.
If the packaging shows signs of damage but you haven’t inspected the contents, we recommend doing so immediately. Despite any external damage to the box, our blinds are resilient and carefully packaged, so there’s a good chance they are undamaged.
In the event that you discover damage to the blinds upon inspection, we’re here to promptly arrange a replacement for you. Please provide us with photographs of both the damaged packaging and the blinds, and we will quickly follow up with you to outline the next steps.
We apologize if there’s an issue, but rest assured, we’re committed to resolving it as quickly as possible. It’s important to note that our production team prints the final blind size on the packaging label. Depending on the type of blind and fitting you selected, there might be a slight variation from the size you entered during the order (e.g., wooden blinds with ‘Recess’ fitting will be 1cm less in width than the website-entered size).
If you’re concerned about the size on the label, we recommend double-checking with a tape measure, as it’s likely the blinds are the correct size. However, if, after checking, you find the size discrepancy, we’re more than willing to replace it. To proceed, please provide the order details and photographs of the blinds with a tape measure clearly displaying their size upon arrival. Ensure both ends of the tape measure are visible in the photo. For longer blinds, including a close-up photo of the final measurement is ideal. We’ll promptly get back to you with the next steps – You can send this to info@blinds-portal.co.uk
We’re sorry for any inconvenience, but we’re here to assist. Please send us an email detailing the issue along with attached photographs that clearly depict the problem. We’ll get back to you as soon as possible to update you on the next steps
Unfortunately, custom-made goods cannot be returned to us if you are not happy with the colour or fabric style you selected.
Lead Times...
Delivery Times...
General Delivery Information...
We strive to fulfil your orders within the lead times outlined below. While these timeframes serve as guidelines, please understand that actual processing times may vary. Rest assured, our team is dedicated to the swift manufacture and delivery of your orders .
| Product | Lead Time (working days) |
| Aluminium | 9-11 |
| Day & Night | 7-9 |
| Double Roller | 7-9 |
| Illusion | 5-7 |
| Panel | 5-7 |
| Perfect-Fit – Aluminium | 7-9 |
| Perfect Fit – Day & Night | 7-9 |
| Perfect-Fit – Pleated | 7-9 |
| Perfect-Fit – Roller | 7-9 |
| Perfect-Fit – Venetian | 7-9 |
| Pleated | 7-9 |
| Roller | 9-11 |
| Roman | 13-15 |
| Venetian | 6-8 |
| Vertical | 8-10 |
| Curtain | 13-15 |
For select products, we offer a fast track 3-4 day lead time option (depending on product) available at an additional cost of £7.95 per item. Please be aware that not all products are eligible for our fast track service.
Please note the lead times mentioned are not inclusive of the date of order placement. For example, orders placed today would be day 0.
We strive to fulfil your orders within the lead times outlined below. While these timeframes serve as guidelines, please understand that actual processing times may vary. Rest assured, our team is dedicated to expediting the manufacturing of your orders to deliver them to you as promptly as possible.
| Product | Lead Time (working days) |
| Cushions | 6-8 |
| Lamp Shades | 6-8 |
| Curtain Poles | 1 – 2 |
All despatch times and delivery times listed on the website are estimated and not guaranteed.
| Area | Transit Time (working days) |
| UK Mainland (over £139.00) | 1 |
| UK Mainland (below £139.00) | 1 |
Bank holidays and weekends are not classed as ‘working days’. Please note there are some locations in the UK where delivery times are longer.
Please note there are some locations in the UK where delivery times are longer.
| UK Exceptions (post code) | Transit Time (working days) |
| AB30, 31, 33-38, 41-45, 51-56, 63 | 2 working days |
| BT21-26, 29-335, 38-46, 49, 51-61, 66-71, 74-77, 80-82 | 2 working days |
| BT47-48, 2-65 | 2 working days |
| BT92-94 | 2 working days |
| DD10 | 2 working days |
| DD8-9 | 2 working days |
| FK17-21 | 2 working days |
| FK8 3 | 2 working days |
| HS1-9 | 3 working days |
| IM1-9, 99 | 2 working days |
| IV10-12, 15-20, 30-32, 36 | 2 working days |
| IV1-3 | 2 working days |
| IV13-14, 21-28, 40-56 | 2 working days |
| IV4-9 | 2 working days |
| KA27-28 | 2 working days |
| KW1-3, 5-14 | 2 working days |
| KW15 | 3 working days |
| KW16-17 | 4 working days |
| PA20-49, 62-78, 80 | 3 working days |
| PA60-61 | 2 working days |
| PH10, 11, 13, 14 | 2 working days |
| PH19-26, 30-44, 49, 50 | 2 working days |
| TD15 2 | 2 working days |
| TR21-25 | 4 working days |
| ZE1-3 | 3 working days |
All our parcels are carefully delivered by one of a number of well known respected couriers. Some of our smaller parcels may also be delivered by the Royal Mail.
Upon dispatch of your order, you will receive an email complete with your tracking details. Deliveries are generally made between the hours of 8am and 6pm (excluding weekends), however deliveries outside these times can take place during busy periods.
All deliveries require a signature. Should no one be available to accept the delivery, the courier will try a neighbour before returning your parcel to the local depot. Should both you and a neighbour be unavailable, some couriers may also choose to leave your parcel at your local Post Office (some size restrictions do apply) rather than returning the parcel to the local depot. Either way, you should be ‘carded’ by the courier explaining where you parcel is.
Should the first attempted delivery be unsuccessful, the courier should automatically come back the following working day and try again. Should this second attempt be unsuccessful, the parcel will usually be held at the local depot awaiting further instruction.
Please note, we are unable to deliver to BFPO addresses and PO Box addresses.
| Service | Price |
| UK Mainland (over £139.00) | Free |
| UK Mainland (below £139.00) | £8.95 |
Please be aware that not all products are eligible for our fast track service. Should your order include such items, our team will notify you accordingly. Your understanding and cooperation are greatly appreciated as we work to ensure the highest standards of quality and service.
